Introduction
This Privacy Policy outlines how we collect, use, and safeguard information provided through our integration with Facebook and Instagram messaging services via our messaging management platform (chat@damirissimo.com). Our app facilitates the integration of Facebook Messenger and Instagram Direct Messages to enhance customer support and communication.
Information Collected
When using our Facebook integration app, we collect and process the following types of information:
- Profile Information: Your name, profile picture, and unique user identifier provided by Facebook or Instagram.
- Message Content: Conversations, messages, attachments, and related communication details exchanged through Facebook Messenger or Instagram Direct Messaging channels.
We collect only data explicitly necessary for managing conversations and providing customer support.
Use of Information
The collected information is exclusively used for:
- Facilitating effective customer support and communication.
- Managing and organizing messages through our unified messaging platform (chat@damirissimo.com).
- Enhancing and optimizing customer service experiences.
We do not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes.
Data Security
All data obtained through the integration is securely stored within our infrastructure. We implement robust security protocols, including encryption and access controls, to protect your information from unauthorized access, misuse, or alteration.
Data Retention
Your information is retained only as long as necessary to meet customer support requirements, operational needs, or to comply with applicable legal obligations.
User Rights
You have the right to access, correct, or request deletion of your personal information that we store. To exercise these rights, please contact us through the provided contact details within our Facebook App or on the connected website or support channels.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to regularly review this policy for updates.
Contact Us
For any questions or concerns regarding this Privacy Policy or the management of your personal information, please contact us via the provided contact channels within our Facebook App integration or messaging platform.
Last updated: 2025-06-05 19:36 (UTC)
